Client Services


CatalogBuilders Online provides a wide variety of services that can be tailored to your needs and the needs of the sales platform you are on.

New Catalog Build

Working with you we will assess everything we will need to build your products correctly. We’ll go over titling, product highlights and imagery to assure they are all designed to put the product’s best assets first.

We also assure that the underpinnings, what you are your buyers don’t see are also optimized to make sure your product is easier to find. We’ll help you find appropriate search terms, utilize special indexing for each platform and make sure the product is right where your customers will be looking.

Imagery

In many cases the pictures of your products are more important than the descriptions. We’ll asses your images as to their content, clarity and professionalism. We go further though. You don’t have a place to store your images online. We’ll provide it. You don’t have any images? We have a professional photography service on retainer for a fast high quality turn around.

Business Policies

Business policies entail deciding everything from shipping, returns, refunds, taxes, gifting, promotions, privacy statements… The list is long, but setting your business policies to match the capabilities of your business sets the tone of how transactions will work and the relationship you’ll have with your buyers and the sales platforms you are on.

Maintenance

Once your products are posted, there is maintenance. Pricing adjustments, inventory adjustments and removal of old products you no longer carry is part of the day-to-day of maintenance.

There is also dealing with platform eccentricities. You know the old saying about the duck? “Be calm on the surface but paddle like heck underneath.” that’s how many of these platforms operate. They are continually updating categories and listing capabilities, losing and moving information about and pushing for more more more all the time. We help you to keep up with them. We help you adopt changes first and get ahead of your competition, because of another saying that involves ‘early birds’.

Feedback

It seems that each platform has it’s own way of gathering opinions from customers concerning their transaction, the seller they dealt with and the buyers overall experience. Elements of this can be managed and we work with you to get the best results possible so future buyers can see others have had a good experience with you.

Other Services

There are other services we can provide tailor made to you and your needs. We understand not all platforms are created equal and not all Sellers have the same needs.